JOE ROCKET CANADA
Warranty Information and Claim Form
All Joe Rocket Canada gear is covered for a One (1) year period from the date of purchase to the Original Retail Purchaser. Warranty covers factory defects such as defective seams, snap failure and/or zipper failure. Items returned to Joe Rocket Canada for Warranty Consideration must be accompanied by a copy of the Original Purchase Receipt and when possible, the item should be cleaned before returning unless cleaning would further compromise the defect or damage the product (such as damaging waterproofing). /joe Rocket Canada will REPAIR zippers, snaps and most seam failures. Items will only be replaced if it cannot be repaired.
Items typically NOT covered by warranty:
- Failures or damage due to crashing
- Contact with hot surfaces such as exhaust pipes
- Cuts by sharp objects
- Fading caused by exposure to sunlight for long periods.
If you require to make an exchange due to a manufacturing defect, please fill out the warranty claim form. Once we receive your form a member of our customer service team will contact you with more instructions.